Customer expectations are constantly evolving and employees need on-going programs to ensure those needs are met. This workshop is designed for those employees with high customer interaction.

Key topics; customer service expectations, anticipating customer needs, knowledge of the product and service, and problem solving skills. Role playing situations will be provided to participants to practice their skills and demonstrate the fundamental philosophies of the organization.

A highly interactive learning activity for the non-managerial team member to review skills learned in customer service training. The emphasis will be on exceeding customer expectations, dealing with difficult people and situational selling. The course is designed to address the specific obstacles and opportunities of the company.